
Charlottesville Concierge
Reservations
Common House Charlottesville offers reservations for several occasions, including dining, drinks, meetings, and more. Concierge is responsible for managing all of these reservations for the House.
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Taken in SevenRooms.
Step by step instructions.
Charlottesville oddities and edge cases
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Bookable on PeopleVine and by Concierge
Adding them to SevenRooms from PV
Time limits
Oddities and edge cases
Blocking for private and programming events
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RW details and time frames
Information needed
Select appropriate seating area
timing / seatings
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Process for PV portal
process for PV control panel
process for other instances
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Photo / Video shoot requests
Media inquiries
Special dining situations - NYE-esque
Desk Operations
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Accepting food / beverage / amazon deliveries
Check on delivery instances
Mail process
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Expectations
Process
Filing
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Concierge receives almost all deliveries that come to CH2. Many of those orders are paid for online, but some are paid with a check. Blank checks will be stored in the safe in the managers’ office, and checks should only be signed by the General Manager, Assistant General Manager, Bar Manager, or Chef de Cuisine. If you need a check for a delivery, pull one from the filing cabinet in the Concierge Closet and call the Manager on Duty to sign the check. Make sure you pull checks in chronological order.
Once you have written a check, you’ll need to copy the same information on the bottom of the check, on what we call the “check receipt.” This information is:
The company or person the check was made out to
The amount the check is for
The invoice number or memo
The date
Your name
At that point, you will write “PAID” in the top right corner (without covering anything up), and you will write the check number next to it. Both the check receipt and the invoice will then be placed into the To Sort folder in the Payables box.
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Private Event Menus
Signage
member printing requests
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Amazon order + process
Paper ordering
Welcome packet asset ordering
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Bathroom supplies and where it lives
how to stock the bathroom
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Item description
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Put together welcome packets
speil
other specifics from Austin