Membership

Active discount: a micro look at an individual member showing why they received a specific discount. Members can have more than one discount reason, but only one can be “active”.

Banquet Event Order (BEO): the document that holds all the information pertaining to an event. It is created and edited in TripleSeat by the Event Sales Manager. It is used to communicate with and confirm event details with the host and front of house/back of house teams at Common House. Programs all have BEOs as well, which are created by the Member Experience Manager.

BEO Meeting: Weekly meeting between events team, programming, BOH, and FOH to go over details for all upcoming events/programs in the house over a 2-week period.

BOH: Back of house staff including kitchen, pastry, and sanitation teams

Canceled members: CH members who’ve requested to cancel their membership must complete the cancellation request form and exit survey. This survey must be completed before EOB on the 25th of the month prior to canceling to provide the team adequate time to process the cancellation. If a cancellation submission is received after the 25th deadline, dues will be processed for the next calendar month. The member will still have access to Common House through the end of that month.

Common Ground Members: CH offers a limited number of Common Ground memberships each year, which are essentially sponsored memberships. These memberships are designed to be given to members of the community who would both benefit from and be an asset to the CH community. These member applications are different from the standard application and are reviewed annually by the CH Membership Team. At Common House, we are committed to building a vibrant community that incorporates many different voices and perspectives, and our goal for this program is to offer membership to people who may otherwise not be able to afford to join. Common Ground will provide emerging leaders and creators in our communities an opportunity to come together at Common House, share their talents, and enjoy benefits such as:

• One year of free Common House membership with full access to weekly programming and House amenities

• Quarterly networking events with other Common Ground members

• Opportunities to lead a discussion or program at Common House

Common Law: Our member policy guide, explaining the rules and expectations of the House. By and large, Common Law is the same at each House.

Corporate Members: If 5 or more people who work at the same company become members of Common House, we offer each person from that company a discounted membership rate. If the company has an employee under the age of 30, that person will be charged the under 30 rate until they are no longer eligible, at which point, their membership will change to corporate and their monthly dues will increase. Pricing discounts are confirmed by the Membership Director.

Discount type: In Hubspot, this category provides a broad overview of a specific house’s membership base to see how many members fit into overview categories

End of month reporting: the internal month in review meeting will cover a predetermined set of metrics to compare and discuss that will give insight into the department's progress towards goals. When presenting slides during the meeting, don’t read word for word off the chart of details, but only what is significant to the month and why.

Floor plan: PDF document attached to all BEOs showing where tables, chairs, bar, dessert, A/V should be set-up in the event space for either a private or programming event

FOH: Front of house staff including servers, bartenders, concierge, etc.

House Members: House memberships are the standard Common House membership. Most members fall in this category. House memberships can be either for an individual or a couple. Pricing depends on location.

Investor/Lifetime Members: Our investors receive membership at no extra cost as a perk of being an investor in the company. Investors have profiles in Hubspot and PeopleVine and their membership type is listed as “Lifetime.”

Kitchen Notes: notes about the event details pertaining specifically to the kitchen such as dietary restrictions, food timing, food allergies, specific changes to the menu, etc.

Lead: initial client event inquiry; can also be referred to as new event, inquiry, inquirer or new lead that is added to TripleSeat

Membership account: once an application is submitted, a member will be assigned under an “account”. We have an account for each location in Salesforce.

Membership committee: An annually rotating group of approx. 30 people who are active in the local community and committed to building Common House’s community. They promote CH membership to their networks, and act as a sort of focus group for club experience and evolution. These members are diverse in background, membership type, and industry.

Membership dues: Monthly fee that is charged on the first of each month. You can see a member’s transactions and subscription in their PeopleVine profile.

MOD: Manager on duty

Office Tenants: People who lease offices from Common House Richmond receive a full House membership in addition to their leased office space. These members have the same access to the building and other Houses as all other members. Office tenants are only able to use their office space during club operating hours, meaning that if CH is closed for a day for some reason, office tenants will not be able to use their space during that time. Office tenants also receive monthly credits to apply towards conference room bookings; these credits expire at the end of each month. More information on this can be found in the Office Tenant Rules and Regulations.

Paused members: CH members can request to pause their membership, and thus the collection of monthly dues, for up to 2 consecutive months without penalty. Requests to pause should be directed to the Membership Director for approval.

Proposal/Estimate: the document that has basic information about the event and how much it may cost. Sent in the early stages of planning prior to the contract.

Under 30/Student Members: We offer a discounted rate for those who are either students or under 30 years of age. A member does not need to be both under 30 and a student to receive this rate - they only need to fall into one of the categories. This allows those who go back to school later in life to take advantage of the discount, as a large amount of their income is likely going toward the cost of school. Pricing depends on location.

Wine dinners: Personalized, small scale multi-course custom dinner with wine pairings that occur in a private room