Billing Process

Initiation Fees + Membership Dues

Initiation fees are collected at the time of application approval, and membership dues are charged on the first of each month, or annually on the date of activation. Initiation fees are standard at all Common House locations. Members at CH1, CH2 and CH3 are billing month to month or annual with those who joined after March 2024 on an annual contract. At CH4, all members are on an annual contract but can pay month to month or annually.

If a member requests to change the card that dues are charged to, they may do so by calling Concierge or logging into the member profile.

We have four membership types: House, Under 30, Out of town (must live 60 miles away from any Common House location) and Corporate.

All billing information and transaction history can be found in the member’s PeopleVine profile.

Failed Dues

Failed payments are pulled on the 12th of each month but the Membership Coordinator then manually charges to see if they are successful. From there, the finance team steps in to send individual invoices to each member with an outstanding balance. The invoices are tracked and updated in the system each week.

To reactivate their membership, members must pay the outstanding payments by logging into the portal or paying the invoice.

Membership Pause Requests

Charlottesville, Richmond, and Chattanooga members are able to pause their Common House membership for up to 2 months per twelve-month period. In order for a member to qualify, they must be in good standing with no outstanding dues or dining charges on their account. The pause on membership will not begin until the 1st day of the following month after the request and reactivation will happen automatically when the 1 or 2-month period ends.

We do not permit membership pauses at the New Orleans location.

Refunds

Common House does not issue refunds on dues or initiation fees after submission of the membership application. Unless there was a mistake with billing, refunds are not issued if members do not utilize the House in any matter. If members are unable to take advantage of their membership, they must let our membership team know so that we can cancel it moving forward.

Any other refund requests for special reasons must be approved by the Membership Director (OpCo).

Cancellations

All members are required to fill out the inquiry form 30 days in advance of the next billing date. Once the cancellation request is submitted, the member will retain access to the club until the end of the billing period and no further membership dues will be placed on the member card. For example, if a member fills out this form on January 15th, they will be charged again on February 1st and retain access to the club until the end of February.

Full cancellation process can be found HERE.

Rejoining

If an individual requests to rejoin the House within 12 months of cancelling their original membership, they can do-so by either paying back the monthly dues missed while away or repaying the initiation fee, whichever is the lesser amount.