Richmond Concierge Desk
Reservations
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SevenRooms reso process
PV Portal process
tags / dietary restrictions / special occasions / etc
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PV portal process
PV control panel process
Discounts for employees and office tenants
costs
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Room Numbers
PV portal process
PV control panel process
time limits
what to do with over bookings
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PV Portal process
PV control panel process
costs
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PV Portal process
PV control panel process
Rules and time limits
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PV Portal process
PV control panel process
Cost
nuances - 9am start time, unable to book reso after that time day of
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Booking process
Things to double check
Blocking for weddings / large events in UH
Info to gather / info to provide
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special dining programs
film / photoshoot inquiries
birdie’s
Desk Operations
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Food deliveries + directions for them
Beverage deliveries and getting them out of the desk area
Mail for CH
Mail for the private mail service
Mail for office tenants
Delivery log
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copy info from CH1 blurb
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Branded / for the Club
For members
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Welcome packet creation
First visit
Email / touchpoint process
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Amazon
Paper
Birdie’s materials
Packet materials
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What the bathroom needs
How often it’s restocked
Where the things are kept
Where backups of the things are kept
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check lists
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types of vouchers and benefits - referral, gift of membership, trivia, birthday, etc
gift card credits vs physical vouchers
birdie’s GCs
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hotel partners - list and discounts and links
other house perks
where to find them on the portal
who to contact if they don’t work
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Potential members
Cancellation requests and process
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Programming - send to Gabs directly
Private - take a lead, how to do it, what info to include, how to notify
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Dining reservations on portal
Dining reservations in general
Theater reservations
PV office reservations
TS <> 7R Integration
Office Tenants
How does someone lease an office?
Office leases are managed by the Membership Sales Manager and the Director of Operations. If someone reaches out to Concierge inquiring about pricing or details about office leases, please connect them with those employees.
What are the benefits of leasing an office at CH?
Use of CH’s address as their business mailing address
Permission to bring in outside food and beverages to be consumed in their office
7 Conference Room credits per month
These credits do not roll over if they are not used
Is the Private Mail Service the same as leasing an office?
No, the private mail service is offered to members who do not lease an office with Common House, but would like to use CH as their business address. If a member inquires about the private mail service, direct them to the Membership Sales Manager and the Director of Operations.
Wine Club
Wine Club is an additional subscription that CH members can add on to their membership. Wine Club members receive a box of three sommelier - chosen wines each month. The cost of the subscription is $65 per month and is charged on the 5th of the month. Members may pick up their box beginning the 5th of the month, but may pick up any time during the month.
Boxes will be held for three months - if a member pays for three+ months without picking up, we will provide them with wine that is comparable to what their boxes would have been, but there is no guarantee that the wine will be exactly the same.
Wine Club is managed by the Senior Beverage Manager of CH2.