Common House Beverage Service Skills

  • When to stir or shake / how to stir and shake

  • Video how-to

  • Coasters should be used with all non-stem glassware, except water

  • During training, you will learn proper ice levels for various drink types as well as how to refill and keep ice machines/bar areas clean and ready for service

    • Collect glassware + garnishes

    • Build drink

    • Chill all liquids

    • Garnish

    • Clean up stations

    • Then serve

  • tbd

Common House Coffee

  • Definition: Coffee made by letting dripping hot water through ground coffee in a coffee brewing machine. Ours is a richer style blend called CH Workplace Blend brewed by Mudhouse. As an agricultural product the blend changes throughout the year, but is always anchored in Columbian.

    Tips: Large (regular) pot = 225g of coffee beans. Small pot = 168g. Grounded and brewed in the Fetco machine located in the kitchen.

    Vessel: Large coffee silver/black carafe. Always wipe down the coffee pot before putting it into service.

  • Definition: Drip coffee combined with roughly equal parts with warm milk (or milk alternative).

    Tips: Basically a latte but half the mug is drip coffee instead of an espresso shot.

    Vessel: Black mug

    Did you know? Literally translated, macchiato is “coffee of milk” in French

  • Definition: A coffee-making method of Italian origin, in which a small amount of nearly boiling water is forced under pressure (expressed) through finely-ground coffee beans.

    Tips: Brewed in the GS3 Marzocco machine located in the TR.

    Vessel: demitasse brown espresso cup + saucer, demitasse spoon when condiments are served.

    Did you know? A perfect espresso shot should have a 25-30 seconds pull. Espresso should be served immediately after the shot has been pulled, otherwise it will continue to grow more bitter.

  • Definition: Espresso that is diluted with hot water (from our tea kettle).

    Tips: The more shots added the stronger the Americano. Hence, the more water added the weaker the Americano.

    Vessel: Blue tea cup + plate

    Did you know? We do not typically brew decaf drip coffee, so when a guest asks for decaf we serve them a decaf Americano. Europeans typically drink espresso. The name “Americano” is a somewhat backhanded reference to the diluted (watery) style of drip coffee Americans prefer.

  • Definition: Espresso topped with a small amount of foamed milk (or milk alternative).

    Tips: If a guest would like sugar on the side be sure to serve with a demitasse spoon.

    Vessel: Small brown espresso cup + plate

    Did you know? Literally translated, macchiato is “stained” in Italian.

  • Definition: Espresso mixed with a roughly equal amount of steamed milk (or milk alternative).

    Tips: Being roughly equal parts helps to reduce the acidity. The milk in a cortado is steamed, but not frothy. Very similar to cappuccini but not stiff foam and less air, more ‘velvety’ in texture. Like the opposite of a “dry” cappuccino.

    Vessel: Blue tea cup + plate

    Did you know? Originated in 1980s in Australia.

  • Definition: Espresso combined with milk (or milk alternative) that has been frothed up with pressurized steam.

    Tips: Should be more foamy than milky. Uses about half the amount of a latte.

    Vessel: Blue tea cup + plate

    Did you know? Named after the Capuchin monks from Rome after the iconic monk hairstyle.

  • Definition: Espresso combined with hot milk (or milk alternative).

    Tips: Milkier than a cappuccino. Mochas are made by adding a tbsp of chocolate syrup to the steamed milk. Dirty Chai lattes are made by adding 2 tbsps of Chai powder to the steamed milk. (Dirty- with an espresso shot, regular - without espresso shot) Matchas are made without the espresso and with a tsp of Matcha powder added to the steamed milk.

    Vessel: Black mug

    Did you know? Literally translated, macchiato is “milk” in Italian.

  • Instructions: Use the left grinder and grind 25g of pour over beans. While beans are grinding, get a Chemex filter and follow the folding directions on the back of the box. Once the filter is folded, place in the Chemex carafe and wet the filter and then dump any excess water out. Then, pour ground into the filter/Chemex carafe. Use boiling hot water from the tea kettle to distribute water in circular motion, ensuring the grounds stay evenly wet. Fill until the tick which is located on the front of the Chemex carafe.

    Tips: This allows you to pull out a richer and bolder flavor from the grounds. Pour Overs are very aromatic and sophisticated. Someone who is truly appreciative of Pour Overs will not require cream or sugar.

    Vessel: Chemex / Blue tea cup + plate

    Did you know? Pour Overs are typically single origin and the best ones come from Ethiopia.

  • Definition: ⅓ pot of strongly brewed early gray tea combined with 1 tsp of honey and warm milk.

    Tips: People tend to like them on the sweeter side, it is sort of a dessert coffee drink. So, do not be afraid to add more honey if necessary.

    Vessel: Black mug

    Did you know? Invented in Vancouver, Canada.

  • Definition: Coarsely ground coffee that has soaked in cold water for a longer period of time than hot brewed coffee.

    Instructions: Single Order: Ice, ½ water, and ½ Cold Brew Concentrate. To brew a large batch of Cold Brew Concentrate: Place mesh + paper filter in Toddy. Ground a full 5-pound bag of Workplace blend on the coarse setting. Tie paper filter. Add 14 quarts of cool water over the grounds. Place in walk-in to brew for a minimum of 24 hours. The following day remove the filter bag and mesh bag,

    Tips: Leave a little room for cream, milk, or alternative milks. If they want sugar, bring simple syrup.

    Vessel: Highball glass + iced tea spoon (when using condiments)

  • Step 1

    • Start with fresh, cold milk.

    • NEVER immediately re-steam milk that has already been steamed. You cannot heat milk back up unless it has dropped below 90°F or else it will instantly scald. Add cold milk to drop the temperature below 90°F to re-steam.

    • Never serve milk that is scalded. Scalded or bad milk has a very strong odor (think burnt popcorn) and usually produces a lot of smoke while steaming.

    • Never serve steamed milk that has been sitting out for longer than 15 minutes as it will have grown bacteria.

    • Do not “pre-steam” milk in preparation for a rush. It only wastes milk.

    • Wipe down the steam wand fully after each use and clear the wand by steaming into the machine grate.

    • Submerge the tip of the steam wand to the bottom of the milk pitcher. Once you turn the steam on full power bring the tip up to just below the surface of the milk, this ensures the foam is incorporated throughout the milk.

    • Tilting the pitcher at an angle also helps to produce a consistent velvety foam, which is just what we are looking for.

    Step 2

    • Periodic “KRSCH” noises are what we are listening for during the steam, too much and it will turn the milk foam into what looks like dish soap. Too few and it won’t create much foam at all.

    Step 3

    • As the foam begins to expand it is important to remember to pull the milk pitcher down so to keep the steam wand just below the surface. This is called “stretching” and helps build thick foam.

    Step 4

    • At 100° F , plunge the steam wand to the bottom of the milk pitcher and continue holding the pitcher at an angle, this process is known as “stacking” and helps to separate any additional milk-fat layers and turn them into the rich, smooth foam that everyone loves.

    Step 5

    • Stop steaming the milk at 140° F. The temperature of the milk will continue to rise, and will land somewhere between 160° F & 175° F. This is literally the “sweet spot” of steamed milk, when tasty characteristics are best highlighted. Milk scalds at 178° F

    • Knock the pitcher against counter and swirl the milk as shown to eliminate bubbles.

Common House Wine Service

  • The below steps of service will be taught during training shifts.

    • Selling the wine: describe, then point out / talk about relatable things / don’t be intimidated

    • Preparing the table: coaster, glasses, your servillette

    • Pulling the bottle from the cellar / replace in the fridge

    • Presenting (host, right side, correct pronunciation, producer / cuvee / vintage

    • Open wine: cork, glass, screw, old cork, sparkling

    • Pour taste (discuss gender of host who gets poured last)

    • Pouring BTGs, and two different BTGs at the same table (coaster switch)

    • Pour levels NEED PHOTOS BTG / BTB / Wine dinner / Seminar

    • When to decant: (air / temp / filtration / reduction / large format / ceremony)

    • Serving the second bottle (tasting glass)

    • Events: offering red/white upon seating

    • Clearing empty glasses from a tasting dinner

    • Serving a minor is a misdemeanor & $2-6k fine for the server

    • Someone is 21 if they were born on today’s date, in the year ______

    • An undercover ABC minor will come in from time to time and test you.

    • In Virginia, what is an ABC manager?

    • In TN, you must have your TABC card to serve alcohol

    • There are many correct ways to hold a bottle, always label showing

      • By the punt (only if you are very comfortable with this)

      • By the body of the bottle

      • Cradle the bottle

    • Don’t make these mistakes:

      • Never hold a bottle by the neck or shoulder

      • Never shake, swiftly move, or swing a bottle of wine

    • The napkin is for catching the drip from the bottle

    • At end of pour, twist and move bottle upward, then catch the drip

    • Your serviette should be folded so you catch drips on the inside, where the stain is non-visible to the guest

    • Serviettes may be used to wipe and clean a waxy or dusty neck

    • Serviettes may be used to wipe dew from a chilling bottle

      • Always leave a serviette draped over the ice bucket

    • Find in advance, and point out to the host these things:

      • The Producer

      • The Grape(s)

      • The Cuvee, Fantasy Name, or Vineyard Name

      • The Place/Region

      • The Vintage

    Example “Here we have the Ramey Chardonnay, from the Ritchey vineyard in Sonoma. 2019.”

    • Arm yourself with at least one fact about the wine, grape, or region

    • If awkward silence during opening, mention your fun fact

    • Always open a bottle of wine in view of the guest either:

      • at the table

      • in a service station in view of the guest

    • NEVER open sparkling wine tableside. Open in view, but at a safe distance

    • Have the right tools : Good Wine Key, Bottle Coaster, Serviette

    • How to remove the capsule - cut below the bottom lip (if you cut above the lip, this can bring the wine in contact with metal and change the taste)

    • How to remove the cork - point of corkscrew in the middle of cork

    • How to remove a screwcap

      • fingers point up, unscrew with fingers (no wrist), do not twist bottle

    • Why Decant? – Always give guest an opportunity to decline

      • Decant for Sediment

        • “This wine tends to have sediment, may I decant the bottle?”
          Then point out the sediment remaining in the bottle

      • Decant to oxygenate the wine

        • “This wine tends to benefit from a little air, may I decant the wine?”

    • Decant a large format bottle into decanters for easy pouring

    • Decant because the guest has asked you to

    • Back&Forth Decant to remove natural spritz or reduction

    How to Decant for Sediment

    • Have the right tools: candle, clean decanter, cheesecloth/strainer ready

    • Handle the bottle carefully and gently, do not disrupt sediment

    • Slowly slowly pour the wine into the decanter, over a candle

    • Avoid “glug glug” sound, as the bubbles will stir up sediment

    • When possible, pour over the right shoulder of the guest

      • This is why the wine glass is placed on the right

    • Pour a small taste for the host, confirm:

      • Don’t ask if it is good or bad, instead ask “Is the wine to your taste?”

      • If they claim it is faulty (corked, moused, oxidized, or otherwise faulty), remove the bottle and offer a new one

      • Save the faulty bottle, give to a manager so they can return it for credit, and write in big letters “CORKED” in the label, so nobody accidentally reuses the bottle

      • If they claim the bottle is faulty and it is not, still remove the bottle and replace it. Don’t make a big deal about if it is or is not corked.

    • Pour order

      • After pouring the host a taste (the “host” is whoever ordered the wine), pour clockwise around the table, regardless of gender. Pour the host last, regardless of gender.

      • Some cultures have different rules; be ready to be flexible if serving envoys from other regions dictate specific pour-order rules

    • ALWAYS open sparkling wine away from the table, you NEVER know

    • Labels in an ice-bucket may become slippery, and you can drop the bottle while pouring. Always be careful of slippery labels in an ice bucket

    • Never hold and wrestle a bottle in the air as you open it

    • Old and dry corks – go very slowly or you will break the cork

    • Always cross-check the vintage of the wine against the wine list. If you see an error alert a manager so the list may be updated

    • Older and higher end bottles may have tin or metal capsules. These can be razor sharp and cut your fingers. Use caution!

    • Make sure glasses are polished- smudges are obvious in candlelight