RELATIONSHIPS:

• Review and understand your relationships with managers (located on the home page of the Hourly Team)!

• Learn names of peers on the same shift and something about them.

TASKS:

• Opening and closing sidework checklists

• SevenRooms & Square introduction

  • Learn how to add notes about guests

• Steps of Service

• Proper bar set-up

• Closing side work

KNOWLEDGE:

• Learn club facts

  • CH phone number

  • Hours of operation

  • Club address

  • Cross-section of streets

• Menu 101 Class

  • Memorize menu items + memory tips

  • Learn the name of every dish

  • Review menu descriptions on the ipad

• Floorplans

  • Learn table and position numbers

• Intro to the STM

• House cocktail recipes

SKILLS:

• Carrying plates

• Using a tray

• Serving

• Clearing

• Setting the table

• Marking

• Iced tea & soda service

CONDITIONING:

• Follow the trainer (don’t get separated)

• Enter all orders in Square

• Get involved as much as possible

• Doing laps

• Importance of table maintenance

RELATIONSHIPS:

• Review and understand your relationship with Chef (located on the home page of the Hourly Team)!

TASKS:

• Review steps of service

• Know VIPs and service protocols

• Charging radios

• Celebrating birthdays

• Intro to SR + bridge room reservations

KNOWLEDGE:

• Menu 101 Class

  • Review entire menu

  • Food allergies

  • Protein sources

  • Markings

• Beverage

  • White & sparkling by the glass

  • CH1 bars overview (social hall, rooftop + event bar)

  • House cocktail recipes

• Review 100 restaurant transgressions

• Review right of way in the dining room

SKILLS:

• Shaking vs. stirring

• Jiggering

• Prep

  • Garnish

  • Juicing

  • Syrups

• Review all POS learning points

• Wine Service

• Round building (ice last)

CONDITIONING:

• Building all house cocktails

• Enter all orders in square

• Focus on payments (closing checks while guests are in the building)

TEST:

• Material from day 1

  • Names of coworkers

  • Hours of operation

  • Menu basics

  • Table + seat numbers

  • Steps of service

RELATIONSHIPS:

• Review and understand your relationship with your peers (located on the home page of the Hourly Team)!

TASKS:

• Event steps of service

• Empty fridges, clean, + put back

KNOWLEDGE:

• Menu 101 Class

  • Most popular items

  • Frequently asked questions

• Beverage

  • Reds BTG

  • Beers on tap

• NMG interactions:

  • How to talk about Common House

• Fridge familiarization

SKILLS:

• Serving and clearing practice

• Coffee production

• Wine service

• Polishing wine glasses

• Hosting

CONDITIONING:

• Take the lead at the bar supported by trainer.

• Perfectly maintain checks in square

• Focus on closing checks prior to departure

TEST:

• Material from day 2

  • Menu

  • House cocktails

  • White wines btg

  • VIP protocol

• Sous chef names

• Name 2 members

RELATIONSHIPS:

• Review and understand your relationship with the CH Founders (located on the home page of the Hourly Team)!

TASKS:

• Review club dining steps of service

• Review all storage areas and where to find what you need to excel as a server

• Review proper organization of items

KNOWLEDGE:

• Menu 101 Class

  • Using the menu to serve people better

  • Learning the best shareable dishes

  • Know the fastest dishes to prepare/serve

  • Informal vs formal service

• Styles of service

  • Coursed meals

  • Same time

  • As dishes are ready

• Drink creation

  • Golden Ratio

  • Mocktails

  • Engage at least one guest and offer to create something just for them

SKILLS:

• Serving and clearing practice

• Fireplace maintenance

CONDITIONING:

• Member ID and familiarization

• Develop table volume capacity and speed

TEST:

• Material from day 3

  • Menu

  • Red wines BTG

  • Beer on tap (Brewery, Style, Price, ABV, IBU)

• Name 2 members

• NMG interactions

RELATIONSHIPS:

• Review and understand your relationship with yourself and the club (located on the home page of the Hourly Team)!

TASKS:

• Setup station independently

• Initiate side work independently

KNOWLEDGE:

• Menu 101 Class

  • Drill allergies

• House cocktails

• Watch all videos on instagram training

SKILLS:

• Salesmanship

• Up-selling

CONDITIONING:

• Go live (supervised by trainer)

TEST:

• Material from day 4

  • Menu

  • Red wines BTG

  • Beer on tap

  • Cocktail recipes

• Name 2 members

• NMG interactions