Programming and Concierge Manager meet weekly on Mondays (or Tuesdays if Monday is day off) to go through the ROS in Tripleseat including:

• Run through the programming events for the upcoming two weeks

• Internal print needs and signage

• Payment for partners/vendors (all checks should be at concierge and paid at end of event)

• Payment for members/guest + where to charge (i.e. programming revenue, f+b revenue, etc.)

• Direct emails from Concierge (reminders, payment, pickup, waitlist, confirmation, etc.)

• Any programs that concierge could push verbally at the front desk

• Member communication that has come up and needs clarification

• Special greetings or notes that members should know upon arrival to program

• Design + print needs for the following 4 weeks

• Discuss outline for the next week’s ‘Weekly’

• Pending questions in Notion

• Print needs: upcoming posters, custom menus, signage

• Programs to promote

• Special additions or last minute changes

• Social media chat (any extra social love or one off emails needed)

• Photo needs for the next 4 weeks

• Large and/or yearly programs that need full branding

• Follow-ups from F+B programming meeting

Prepare BEO notes and update Tripleseat/Google calendar ideally the Friday before the scheduled meeting

Production Plans

• While going through each program for BEO preparation, you many need to source speciality cocktail info or other drink needs like wine mats, collect presentations, look through A/V equipment, create or finalize the production plan with lists + tasks for larger events

• Include in the production plan:

  • General vision of the program

  • Floorplans via Social Tables

  • Run of show/timeline

  • Hospitality for programming partner

  • Concierge notes (including print needs)

  • Offer ideas for service & staffing, but defer to FOH team for final call

  • Offer ideas for f&b, but defer to BOH teams

• Confirm with FOH manager in charge of staff schedules how many server/bartenders, etc. may be needed for each program to inform the weekly staffing schedules